Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Kona House Coffee (“Kona House Coffee”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit konahousecoffee.com (the “Website”) or contact us. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.

1. Who we are

Kona House Coffee
Hangar 4 – Marina Cubes Street, Dubai, United Arab Emirates
Email: info@konahousecoffee.com
Phone / WhatsApp: +971 58 236 4780

2. Personal data we collect

• Contact form: your first and last name, email address, phone number and the message you send us.
• Messages you send us directly: anything you share when you email, call or message us on WhatsApp or social media.
• Usage data: information collected automatically when you browse the Website, such as your IP address, browser and device type, pages visited, time spent on pages and the website that referred you.

We do not ask for payment card details on this Website, and we do not knowingly collect personal data from children under 18 without the consent of a parent or guardian.

3. How we use your data

• To reply to your questions, table requests and other messages.
• To arrange bookings, events and workshops you ask us about.
• To understand how visitors use the Website so we can improve it.
• To keep the Website secure and to filter spam and abuse.
• To meet our legal and regulatory obligations.

We use your data only when we have a lawful basis to do so: your consent, steps you ask us to take before entering into an agreement, our legitimate interests in running and improving our business, or a legal obligation.

4. Cookies and analytics

The Website uses cookies and similar technologies. Essential cookies keep the Website working. Analytics cookies from Google Analytics help us understand how visitors use the Website; Google may process this data on its servers outside the UAE. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

5. Who we share your data with

We do not sell your personal data. We share it only with service providers that help us run the Website and our business, and only as far as they need it:

• Our website hosting and email delivery providers.
• Google (Google Analytics) for website statistics.
• Spam and bot protection services that check form submissions.
• WhatsApp (Meta), Instagram, TikTok and LinkedIn when you choose to contact or follow us through them. Their own privacy policies apply.

We may also disclose data when required by law or to protect our rights, customers or staff.

6. International transfers

Some of our service providers store data outside the United Arab Emirates. When this happens, we take reasonable steps to make sure your data receives an adequate level of protection as required by applicable law.

7. How long we keep your data

We keep contact form messages and correspondence for as long as needed to deal with your request and for up to 24 months afterwards, unless a longer period is required by law. Analytics data is kept according to the retention settings of Google Analytics.

8. How we protect your data

We use reasonable technical and organizational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is inaccurate or incomplete;
• delete your data or restrict how we use it;
• stop using your data for a purpose you object to;
• withdraw any consent you have given.

To make a request, email info@konahousecoffee.com. We may ask you to confirm your identity before we respond.

10. Links to other websites

The Website contains links to third-party websites and apps, such as Google Maps, WhatsApp and social media. We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at info@konahousecoffee.com or +971 58 236 4780.